Question 1

How does online booking work in Annabelle Health?

Accepted Answer

Online booking with deposits to cut no-shows, real-capacity availability across providers and rooms, packages and memberships, a self check-in kiosk, and a waitlist that fills cancellations. Patients book, reschedule, and pay from any device, and every appointment lands on the same record as their chart and messages.

Question 2

What makes med spa charting software different from a generic EMR?

Accepted Answer

Med spa charting has to record what an injector actually did: SOAP notes with anatomical injection maps, tox units and filler mL per site, tied to product lot and expiry, with automatic inventory deduction. Annabelle Health adds treatment-specific consent, a Good Faith Exam gate, medical-director co-sign, and before/after photo comparison with standardized angles. It's the documentation an aesthetics practice is legally and operationally built on, not a generic template with a photo attached.

Question 3

How do patient messaging and reviews work on one record?

Accepted Answer

Two-way SMS and website chat in one inbox, an AI receptionist that answers and books around the clock, automated tox and filler recall so patients rebook on time, and AI-assisted review requests and responses to build reputation. All of it is tied to the patient, not scattered across a texting app, a review tool, and a chat widget.

Question 4

How do payments, memberships, and analytics work?

Accepted Answer

Deposits, checkout, and membership billing run through your own Stripe account at pass-through rates, and your funds never sit with us. Sell packages and gift cards, run memberships and loyalty and referral programs, and see revenue, retention, and provider performance in analytics you never have to export to a spreadsheet.

Question 5

Which AI features are included, from AI Scribe to AI Receptionist?

Accepted Answer

AI Scribe: turn a visit into a structured chart note automatically, included in every plan for every provider. AI Receptionist: answer, triage, and book from inbound calls and messages around the clock, unanswered no more. AI review replies: draft on-brand review replies in a click, and request reviews from the right patients on time. Recall automation: recall cadences bring patients back on schedule for tox, filler, and skincare, automatically.

Question 6

How does Annabelle Health support HIPAA compliance?

Accepted Answer

Medical-grade safeguards are built in, not bolted on, and we sign a Business Associate Agreement with each practice before any patient data is processed. Encryption everywhere: patient data is encrypted in transit and at rest, protected at every layer. Role-based access: control exactly who can see or edit records, financials, and settings, scoped by role. Audit logs and a BAA: every access and change is logged, and we sign a HIPAA Business Associate Agreement with each practice before go-live. Recall-ready inventory traceability: track every unit by lot, vendor, and expiration date with auto-deduction, ready for a pharmacy-board recall in seconds.

Feature questions

What is Annabelle Health?

Which EMR is built for med-spa injectable charting?

Is AI Scribe included?

What does Annabelle Health not do yet?

Every feature, in one made‑up visit.